Butler Co. C / FST

To request to complete a survey with a C/FST Monitor, please click here

 

  

 

What is the C/FST Team?

We are a team of consumers or family members of consumers of Mental Health or Drug & Alcohol-related services. We gather feedback  regarding consumer satisfaction with the services they received or are receiving in Butler County.  With a deep respect for each consumer’s rights and dignity, we report consumer satisfaction to the proper authorities to help  consumers live life to the fullest.

To request to complete a survey with a C/FST Monitor, please click here

What are the Goals of  the Consumer Family Satisfaction Team?

1. Consumer Family Satisfaction Team (C / FST)  establishes and maintains relationships with consumers. 
2. C / FST  creates opportunities for consumers to assert their concerns in a safe, non-judgmental and confidential environment.
3.  C / FST  acts as the liaison between the consumers and the Behavioral Health Service Providers.
4. It is our goal to  empower consumers to become involved in their own treatment.

Our service is confidential, independent of providers and by your consent 

To request to complete a survey with a C/FST Monitor, please click here

What are My Rights?

You have a right to:

•  the least restricted environment for recovery.
•  be one of the decision makers concerning your treatment.
•  be given the opportunity to explore every path for recovery.  
•  be treated with the same dignity and respect due persons without illness.
•  recovery, and to the greatest extent possible, to be part of society: not having to separate from the community.
• get the vocational and educational opportunities to become an active, contributing member of the community.

To request to complete a survey with a C/FST Monitor, please click here

 

Satisfaction

• Is feeling free to ask questions
• Is being treated with respect and dignity.
• Is being listened to and being heard.
• Is understanding the options available to you for medical treatment, education, employment, housing and transportation.
• Is expecting and receiving the highest quality of treatment.

The C/FST Team

• Visits all sites in Butler County where mental health and drug and alcohol services are provided.
• Conducts interviews with consumers and family members to find what they like and dislike about the services they receive.

• Sends monthly reports and meets with county staff.
• Educates  consumers and the community to remind them they have the right to be heard.

Our service is confidential, independent of providers and by your consent  — Your feedback can be annonymous if you prefer —

To request to complete a survey with a C/FST Monitor, please click here

We address any urgent issues or concerns you may communicate to us, immediately

To request to do an Interview & complete a survey with a C/FST monitor, call 724-283-5553 or click on the link below:

www.butlercfst.org/#callme