What is Mercer County Consumer Family Satisfaction Team?
Who we Are: We are a team of consumers, or family members of people who have used mental health and drug & alcohol services.
What we do: We survey you as consumers, and the family members of consumers, regarding the mental health or drug and alcohol-related services you have received in Mercer County to assess your satisfaction with these services.
We liaise with your providers and with county representatives to suggest service improvements based on the information that you give us; or to address any immediate issues and concerns you have communicated to us.
Our service is confidential, independent from providers and by your consent
Who we Report to: We report consumer satisfaction to Mercer County Behavior Health Commission, and Value Behavioral Health, OMHSAS and NWBHP Quality Management Committee where appropriate, to help consumers improve the mental health and drug and alcohol services they receive.
The mission of Mercer County Consumer/Family Satisfaction Team is to improve your quality of life by empowering you, and helping providers improve their services to you based on what you tell us about your services.
How does Mercer County C/FST Work?
Mercer County Consumer/Family Satisfaction Team seeks to:
- establish and maintain relationships with consumers.
- enable consumers to assert their concerns in a safe, non-judgmental and confidential environment.
- identify any specific areas of concern or trends in which provider or system improvement is needed.
- empower consumers to improve their mental health or drug & alcohol services.
- request a plan of correction from providers where significant concerns or trends are identified, and to oversea its outcome.
- act as the liaison between consumers and behavioral health service providers, and the relevant overseeing representatives (MCBHC, VBH, OMHSAS, and NWBHP)
We address any urgent issues or concerns you may communicate to us, immediately
Our Goals for You
We want you to:
- understand the options available to you for medical treatment, housing, transportation, education and employment.
- to be one of the decision makers concerning your treatment.
- have the least restricted environment necessary for recovery.
- to be given the opportunity to explore every path for recovery.
- to be part of society and the community to the greatest extent possible.
- be able to expect and receive the highest quality of treatment.
- to have the vocational and educational opportunities and to become an active, contributing member of the community.
- to feel free to ask questions.
- to be listened to and be heard.
- to be treated with respect and dignity.
- to have the opportunity to live the best life you can live