end of a storm - cropped

What is Mercer County Consumer Family Satisfaction Team?

Who we Are:  We are a team of consumers, or family members of people who have used mental health and drug & alcohol services.

surveyWhat we do:  We survey you as consumers, and the family members of consumers, regarding the mental health or drug and alcohol-related services you have received in Mercer County to  assess your satisfaction with these services.  

We liaise with your providers and with county representatives to suggest service improvements based on the information that you give us; or to address any immediate issues and concerns you have communicated to us.

Our service is confidential, independent from providers and by your consent 

Who we Report to:  We report consumer satisfaction to Mercer County Behavior Health Commission, and Value Behavioral Health,  OMHSAS and NWBHP Quality Management Committee where appropriate, to help  consumers improve the mental health and drug and alcohol services they receive.


Our Mission

The mission of   Mercer County Consumer/Family Satisfaction Team is to improve your quality of life by empowering you, and helping providers improve their services to you based on what you tell us about your services. 


How does Mercer County C/FST Work?

 Mercer County Consumer/Family Satisfaction Team seeks to:

  1. Picture3 establish and maintain relationships with consumers. 
  2. enable consumers to assert their concerns in a safe, non-judgmental and confidential environment.
  3. identify any specific areas of concern or trends in which provider or system improvement is needed.                        
  4. empower consumers to improve their mental health or drug & alcohol services.
  5. request a plan of correction from providers where significant  concerns or trends are identified, and to oversea its outcome.
  6. act as the liaison between consumers and behavioral health service providers, and the relevant overseeing representatives (MCBHC, VBH, OMHSAS, and NWBHP)
  7. We address any urgent issues or concerns you may communicate to us, immediately

We are your community, we want to empower you
finding way through maze 4
Let us help you navigate the maze of Mental Health Services



Our Goals for You

open window 

We want you to:    

  • understand the options available to you for medical treatment, housing, transportation, education and employment.
  • to be one of the decision makers concerning your treatment.
  • have the least restricted environment necessary for recovery.   
  • to be given the opportunity to explore every path for recovery.
  • to be part of society and the community to the greatest extent possible.
  • be able to  expect and  receive the highest quality of treatment. 
  • to have the vocational and educational opportunities and to become an active, contributing member of the community.
  • to feel free to ask questions.
  • to be listened to and be heard.
  • to be treated with respect and dignity.
  • to have the opportunity to live the best life you can live


GV -flower

GV will advocateFunded by Mercer Countyanti-discrimination

If you would like to request an interview with a C/ FST monitor, please fill in the form below:

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s