To request to complete a survey with a C/FST monitor, please click here:
WHAT IS THE CONSUMER / FAMILY SATISFACTION TEAM?
Like you, we are a team of consumers, or family members of people who have used Mental Health and/or Drug & Alcohol services.
Our Mission:
- To empower your voice to be heard so you can be involved in your own treatment, and improve your quality of life.
- To direct your anonymous feedback to help providers improve their services to you.
What we do:
- We visit all sites in Mercer County where mental health and drug & Alcohol services are provided.
- We interview consumers or their family members about what they like and dislike about the services they or their family member receives.
- We immediately address any urgent issues or concerns you may want/need addressed.
- We ensure that you are informed and aware of what is availably to you.
Our service is confidential, independent of providers and by your consent
Who we Report to:
Where appropriate, we communicate feedback from consumers to Mercer County Behavior Health Commission, and Value Behavioral Health, OMHSAS and NWBHP Quality Management Committee to and improve the mental health and drug & alcohol services you receive.
How does Mercer County C/FST Work?
Mercer County Consumer/ Family Satisfaction Team:
- seeks to establish and maintain relationships with consumers.
- aims at enabling you to assert any concerns you may have, in a safe, non-judgmental and confidential environment.
- is intended to identify any specific areas of concern or trends in which provider or system improvement is needed.
- seeks to empower you as a consumer to improve your Mental Health or Drug & Alcohol services.
- is designed to be effective by requesting a Plan of Correction from providers, where significant concerns or trends are identified, and by overseeing the outcome.
- exists to act as the liaison between consumers and behavioral health service providers, and the relevant overseeing representatives (MCBHC, VBH, OMHSAS, and NWBHP)
We immediately address any urgent issues or concerns you may want / need addressed
OUR GOALS FOR YOU
WE WANT YOU TO:
- Be treated with respect and dignity
- Be listened to and be heard.
- Feel free to ask questions.
- Understand the options available to you for medical treatment, housing, transportation, education & employment.
- Be one of the decision makers concerning your treatment.
- Have the least restrictive environment necessary for recovery.
- Have the opportunity to explore every path for recovery.
- Have the vocational and educational opportunities necessary to be an active, contributing member of the community.
- Be part of society and the community to the greatest extent possible.
Complete a survey with a C/FST survey interviewer, please click here:
To request to complete a survey with a C/FST monitor, please click here:
www.butlercfst.org/#mercercallme
| Funded by Mercer County Behavior Health Commission & Beacon Health Options |
| Grapevine Center Inc. Programs provide services and employment practices without regard to race, color, national origin, gender, sexual orientation, disability, age, religion, ancestry or any other legally protected classification. |
Grapevine Center 
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